Every project follows the same five-step process. No step is skipped.
Send your documents and tell us what you need: source language, target language, document type and your deadline. We accept Word, PDF, InDesign, XML, XLIFF and most standard formats. For urgent requests we can start within the hour of receiving materials.
We review the material and return a project quote, usually within two to four hours for standard projects and within 30 minutes for urgent requests. The quote confirms exact scope, price, and delivery date. No revisions to the price after work starts.
Your project is assigned to a translator with expertise in the subject matter and language pair. Legal documents go to legal translators who understand Italian and the target legal system. Medical documents go to translators with pharmaceutical or clinical backgrounds.
Every project is reviewed by a second translator before delivery. The reviewer reads for fluency in the target language first, then compares against the source for accuracy. For certified projects, the certification statement is also verified at this stage.
Translated files arrive in the same format as originals, always before the agreed deadline. A confirmation email with the project summary is always sent with the delivery. For certified translations, the certification documentation is included.